Shipping policy
At Rowlife, we are committed to delivering premium New Zealand fresh seafood to customers around the world with reliable, safe, and efficient shipping services. Below is our detailed shipping policy for your reference.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. As fresh seafood requires careful preparation and cold-chain packaging, we strictly inspect every product before shipment to ensure maximum freshness and quality when your order leaves our warehouse.
2. International Shipping & Delivery Time
We provide worldwide international shipping services for our New Zealand seafood products. Standard international delivery generally takes 7–14 business days, depending on the destination country, local logistics efficiency, and customs clearance progress.
3. Shipping Cost Calculation
All shipping fees are calculated in real time based on the total weight, volume, and delivery destination of your order. The exact shipping cost will be clearly displayed on the checkout page before you complete the payment. There are no hidden fees or additional charges.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or clearance fees imposed by your local government and customs authorities. These additional charges are the responsibility of the recipient.
We highly recommend all customers to check the local import regulations, tax policies, and seafood entry requirements of your country before placing an order to avoid unexpected charges or delivery delays.
5. Professional Seafood Packaging & Shipping Protection
Different from ordinary goods, all our seafood products adopt professional cold-chain, leak-proof, and shockproof packaging. We use insulated packaging materials and ice packs to maintain low temperature during transit, fully protecting the freshness and integrity of seafood during long-distance transportation.
For high-value orders, we provide optional shipping insurance at checkout. You can choose this service to get full protection for your shipment and shop with complete peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods immediately upon receiving your order. If you find packaging damage, leakage, deformation, or abnormal product conditions, please take clear photos/videos, refuse to sign for the package, and contact our customer service team promptly.
If you find any product quality problems after signing for the order, please submit a support request with valid evidence within 48 hours after delivery. Our team will verify the issue quickly and provide reasonable solutions including refund, replacement or other after-sales services.
7. Customer Service Assistance
If you have any inquiries regarding order processing, shipping status, customs clearance, delivery delays, or after-sales issues, our professional customer support team is always available to help. Feel free to contact us via email or phone for timely and professional replies.
Rowlife always prioritizes product freshness, shipping safety and customer experience. We continuously optimize our global logistics system to bring you a worry-free shopping experience of authentic New Zealand seafood.